Pikelak Privacy Policy — How Your Data Is Protected

Welcome to Pikelak. This Privacy Policy explains what information we collect about you when you use the Pikelak platform, how that information is used, who it may be shared with, and the steps we take to keep it secure.

This Privacy Policy applies to Pikelak's website, mobile application, and all related services. By accessing or using the Pikelak platform, you agree to this Privacy Policy. If you do not agree with any part of it, please refrain from using the platform.

Pikelak always adheres to international data protection standards and treats your privacy as its highest priority. We believe transparency and trust are the foundation of a healthy platform-user relationship.

Pikelak collects two types of information from you — data you provide directly and data collected automatically. Both are detailed below.

Information provided directly by you: Information you provide during registration, verification, or when contacting us.

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address and country.
• National ID card, passport, or other identity documents (for KYC verification).
• Payment method details (bKash, Nagad, bank account number).

Information collected automatically: Information automatically recorded while you use the platform.

• IP address and device information.
• Browser type and operating system.
• Activity logs on the platform (login times, game history).
• Transaction history and amounts.
• Cookies and session data.

Pikelak uses your data solely for specific, legitimate purposes. A summary is provided in the table below:

You can opt out of promotional communications at any time. However, essential service-related notifications cannot be turned off.

Pikelak uses cookies and similar tracking technologies on its website and app to enhance your browsing experience, maintain login sessions, and analyze usage patterns.

Cookie Types:

• Essential Cookies: Essential for the platform to function properly. These cannot be disabled.
• Functional Cookies: Remembers your preferences and settings, such as language selection.
• Analytics Cookies: To understand how users interact with the platform.
• Marketing Cookies: To show you relevant ads based on your preferences.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Pikelak never sells your personal data to third parties. In certain circumstances, limited information may be shared with trusted partners.

• Payment Processors: Information required to complete transactions is shared with bKash, Nagad, or your bank.
• KYC verification body: Data may be shared with licensed agencies for identity verification purposes.
• Law Enforcement: Information may be disclosed to government authorities if required by a legal order or investigation.
• Technology Service Providers: Data may be shared with trusted technology providers for hosting, analytics, or customer support purposes.

All third parties are contractually bound to uphold Pikelak's privacy standards. They may only use data for specified purposes and are prohibited from sharing it elsewhere.

Pikelak retains your data only for as long as necessary or legally required. Certain information may be kept for a defined period even after your account is closed.

• Account data: retained while the account is active and for 5 years after closure.
• Transaction records: retained for up to 7 years as required by law.
• KYC documents: retained for 5 years after verification.
• Customer service communications: 3 years.
• Analytics data: 2 years (in anonymised form).

Once the retention period expires, data is securely deleted or anonymised so you can no longer be identified.

Under Pikelak's Privacy Policy, you have the following rights. To exercise any of them, please contact our support team.

Pikelak uses industry-leading security technologies and practices to protect your data. Our security framework is multi-layered and regularly audited by independent third parties.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security can be added to your account.
• Firewall & Intrusion Detection: Advanced technology is used to prevent unauthorized access.
• Regular Security Audits: External security specialists conduct regular system reviews.
• Employee Training: All employees receive regular training on data protection.
• Data Backup: Secure, encrypted backups are created on a regular basis.

In the event of a data breach, Pikelak acts swiftly and notifies affected users within 72 hours.